Information, Booking & Payment Terms

Breakfast: At a pre-arranged time between 7.00am & 9.15am in Rm.2
on the Ground floor; please be punctual to avoid spoiling the breakfast for
you and for those after you

Breakfast Room: With advance notice, Room 2 may be used for
takeway meals between 6pm and 9pm

Check in time: Between 3.00pm and 10pm. Prior ETA is required

Children: We are happy to have well behaved children provided that
we have adequate facilities for them. Please check before booking

Daily Room Servicing: During the morning, usually by our CRB checked
cleaner; if you don’t wish to be disturbed, please let us know and we
will defer servicing until the next day

Damage: Any loss or damage, whether reported or not, must be paid for

Departure: By 10.30am please on your agreed departure date, after
settling any outstanding account by cash or UK Stirling cheque payable
to “Annie’s B&B”

Fire: Our B&B has a fire alarm, smoke alarms, fire doors and fire
extinguishers and each guest room has a smoke alarm, an alarm sounder
and an emergency fire evacuation notice

Front Door: Please close the front door behind you and for safety,
security and access reasons, please don’t set the latch or chain
under any circumstances

Hairdryer: In the wardrobe

Iron/ironing board: These can be set up in the Breakfast room upon request

Keys: You will be given a room key and a front door key. Please
keep these safely and return prior to departure. Any “lost keys” will
be chargeable at cost but please be aware that these are very expensive,
involving lock changes etc

Parking: On a first come first served basis, two small cars may
be parked on our forecourt but please take care not to obstruct our
neighbours’ driveway or their rear parking areas. On most occasions it
is also possible to park in Cambridge Road or on the Esplanade

Pets: Probably not but at our discretion

Smoking: No smoking anywhere inside the building;
outside, please dispose of cigarette waste thoughtfully

Takeaways: Please do not eat takeaways in your room;
see Breakfast Room above

Towels: Normally changed every three days and always on departure

Valuables: Please keep these with you at all times as we cannot
accept liability for any loss

Visitor Attractions: A number of leaflets are available in the
Breakfast Room

WIFI: There is free WIFI and full details are conained in
the Guest Information folder available in each room



Payment terms

Booking: A non-returnable deposit of 50% of the room tariff
chargeable for each night booked will be required at the time of making the
booking. Your statutory rights are not affected. If you are concerned
about the possibility of cancellation or amendment, you are advised to
take out travel insurance.

Arrival: The remaining 50% of the room tariff chargeable for each
night booked will be payable on arrival and will not be refundable even if you
decide to make an early departure. Your statutory rights are not affected.

Non show: If you do not turn up within one hour of your estimated
time of arrival on the first day of your booking and you do not contact us,
we will try to contact you to find out state of play. If we are unable
to establish contact within two hours (or by 10pm whichever is the
earlier) on that first day of your booking then cancellation charges of
100% of the room tariff chargeable for each night of the total booked
period become due and an invoice will be raised to that effect and sent
to your given contact address; additionally, if your booking is for
longer than one night, we reserve the right to try to re-let your room
for the subsequent nights of your booking.

Cancellation charges: With advance notification which must be
in writing then the following charges apply:

Over 2 weeks's notice prior to your due arrival date: 50% of the room
tariff chargeable for the full period cancelled, i.e. your full booking
deposit is retained

2 weeks' notice or less prior to your due arrival date: 90% of the room
tariff chargeable for each night cancelled where we are unable to make a
substitute booking and 50% of the room tariff chargeable for each night
cancelled where we are able to make a substitute booking. i.e. your full
booking deposit is retained and an invoice will be raised for the
additional 40% for each day of your booking where we are unable to
re-let the room.